About Us

Welcome to ridepool.com.au, your premier choice for private
 transfer services. We are an authorised Booking Service Provider with the Authorisation Number BSP-455980 complying the Point-to-Point Transport Act 2016. We provide
 you with a seamless, comfortable, and luxurious travel experience. Whether
 you're heading to the airport, a business meeting, or a special event, we
 ensure you arrive in style and on time.

Our Mission

At ridepool.com.au, our mission is to redefine the standards of
 private transportation. We strive to deliver exceptional service, prioritizing
 your safety, comfort, and satisfaction. Our goal is to make every journey with
 us a memorable one.

Our Fleet

We take pride in our diverse and well-maintained fleet of
 vehicles. From elegant sedans to spacious SUVs, we have the perfect vehicle to
 suit your needs. Each vehicle is equipped with modern amenities to ensure a
 smooth and enjoyable ride.

Our Team

Our team of professional drivers is the backbone of our business.
 With extensive training and a commitment to excellence, they provide courteous
 and reliable service. Our drivers are knowledgeable about the best routes and
 are dedicated to making your journey as efficient and pleasant as possible.

Why Choose Us?

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Reliability:
 We understand the importance of punctuality. Our drivers are always on time,
 ensuring you reach your destination without any stress.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Comfort:
 Our vehicles are designed for your comfort, with plush seating, climate
 control, and complimentary refreshments.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Safety:
 Your safety is our top priority. Our vehicles undergo regular maintenance, and
 our drivers adhere to the highest safety standards.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Personalized Service:
 We tailor our services to meet your specific needs. Whether you require a child
 seat, special accommodations, or have any other requests, we are here to
 assist.

Contact Us

Ready to experience the best in private transfer services? Contact
 us today to book your ride. We look forward to serving you!

ABOUT US

RidePool provides door-to-door transfer service in Sydney Metro, Wollongong, Central Coast, Newcastle and the Hunter Region of NSW, Australia.

Private Transfer Service

Experience reliable chauffeur service and airport transfers across Australia, ensuring safety, comfort, punctuality, and stress-free travel every time.

Best Airport Transfers and Chauffeur Service

RidePool.com.au is a private transfer service that offers personalized transportation solutions for individuals and groups. We provide reliable and comfortable rides to and from various destinations.

1. What is RidePool.com.au? 

You can book a private transfer through our website or mobile app. Simply enter your pickup and drop-off locations, select your vehicle type, and confirm your booking.

2. How do I book a private transfer? 

We offer a range of vehicles to suit different needs, including sedans, SUVs, and luxury cars. You can choose the vehicle that best fits your requirements during the booking process.

3. What types of vehicles are available?

Yes, we provide child seats upon request. Please specify your need for a child seat when making your booking to ensure availability.

4. Are child seats available?

Once you complete your booking, you will receive a confirmation email with all the details of your transfer, including the driver’s contact information and the vehicle details.

5. How do I know my booking is confirmed? 

You can cancel your booking without any charges if done within a specified time frame before the scheduled pickup. Cancellation fees may apply if the booking is canceled too close to the pickup time. Please refer to our cancellation policy and refund policy.

6. What is the cancellation policy? 

You can reach our customer support team through the app, website, or by emailing support@ridepool.com.au. We are available 24/7 to assist you with any questions or concerns.

7. How do I contact customer support? 

The price quoted at the time of booking includes all fees and charges. There are no hidden costs, and you will not be charged extra unless you request additional services.

8. Are there any additional fees? 

Yes, you can make special requests such as additional stops, specific routes, or other preferences. Please include these requests when booking, and we will do our best to accommodate them.

9. Can I make special requests for my transfer? 

If your flight is delayed, please inform us as soon as possible. Our drivers monitor flight statuses and will adjust the pickup time accordingly to ensure a smooth transfer.

10. What should I do if my flight is delayed? 

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ridepool’s Airport Pick and Drop Service ensures you reach the airport or your home on time, every time. Our drivers coordinate with your flight schedule, providing professional assistance from pickup to drop-off, so your airport journey is predictable, secure, and tailored to your timing. You can relax knowing that punctuality, safety, and professional service back every step of your trip.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:16pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Key Features / Benefits</h2><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our Airport Pick and Drop Service is designed to make every airport journey smooth, secure, and aligned with your schedule. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. Punctuality and Reliability <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We monitor your flight and schedule each ride precisely to ensure timely arrivals and pickups. Drivers follow efficient routes according to the traffic, so you reach your destination safely and on time. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. Pre-Booking and Scheduled Service <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can book your ride in advance and lock in your preferred pickup time. Our scheduled service guarantees that a professional driver and vehicle are ready, so your airport transfer is seamless from start to finish. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. Meet and Greet Service <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our drivers can meet you directly at the airport arrival hall, assist with luggage, and guide you to your vehicle. This ensures a smooth transition from flight to ride, making your travel experience effortless and organized. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. Transparent and Fixed Pricing <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All airport rides come with clear, upfront pricing. Rates are fixed based on distance and vehicle type, providing you with full transparency and no hidden charges, so you can plan your journey without any surprises.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How Does Airport Pick and Drop Service Work?</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Booking your airport ride is simple. You can reserve online using our quote section or contact our support team, specifying your flight details, pickup location, and desired timing. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our drivers track your flight to adjust for any delays, ensuring punctual arrivals or pickups. Upon arrival, the driver meets you at the designated point, assists with luggage, and ensures a smooth ride to your destination. Whether it’s a one-way trip or a round-trip booking, every airport ride is managed for safety, punctuality, and comfort.

Travel to and from airports effortlessly with timely pickups and drop-offs, ensuring you never miss a flight or face delays.

Airport Pick and Drop

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ridepool’s personalized service ensures every journey is designed around your preferences and needs. From selecting your ideal route to choosing vehicle comfort, we make every ride uniquely yours. Whether you want a quiet, focused trip, a chatty ride, or specific in-car settings, our drivers adjust to your preferences. You can relax knowing every detail, timing, route, and service style is customized for you. Our goal is to provide a travel experience that feels truly personal and stress-free, with professional drivers who understand your expectations.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:16pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Key Features / Benefits</h2><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our Personalized Service focuses on creating a travel experience tailored entirely to you. Here are the main features:<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. Customized Routes and Timing</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Choose the exact route, stops, and schedule for your journey. Our drivers follow your preferences to ensure your ride matches your plans perfectly, avoiding unnecessary delays.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. Personalized Experience</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">From seat adjustments and climate control to music or silence, your ride is designed around your comfort and preferences. Every trip is created to suit how you like to travel.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. Dedicated and Experienced Drivers</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our drivers are trained to understand and adapt to your personal needs. They provide a professional yet flexible experience, ensuring every aspect of your ride meets your expectations.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. Safety and Comfort</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Every ride follows strict safety protocols, ensuring your privacy and peace of mind. You can even pre-check the vehicle before booking for a secure, comfortable, tailored journey.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:16pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How Does Personalized Service Work?</h2><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Booking is easy and fully customizable. You can reserve your ride online using our quote section or through our support team, specifying your preferred route, schedule, and any special requests. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">On the day of travel, your driver will arrive promptly and follow your instructions, ensuring the journey reflects your preferences. From start to finish, every detail, timing, route, stops, and in-car comfort, is handled exactly as you want. Whether it’s a single ride or a full-day itinerary, Personalized Service adapts to you for a seamless, tailored experience.

Enjoy a ride designed around your preferences, including route choices and comfort, so every journey fits your unique needs.

Personalized Service

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ridepool’s Door-to-Door Service picks you up directly from your doorstep and takes you straight to your destination. Our drivers collect you right from your home and ensure a direct, uninterrupted journey to your destination. Each trip is managed carefully to maintain punctuality and safety. You can trust that you’ll be picked up and dropped off exactly where you need to be, every time.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:16pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Key Features / Benefits</h2><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our Door-to-Door Service ensures every journey is reliable and safe from your doorstep to your destination. Here are the main features:<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. Direct Doorstep Pickup</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We pick you up directly from your home, office, or chosen location. No need to walk to a meeting point or wait for your ride. Your journey starts right at your doorstep.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. Safe and Reliable Drop-Offs</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our drivers ensure you are dropped off exactly at your desired destination, safely and on time. Each ride is planned to provide a direct, uninterrupted route from start to finish.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. Professional &amp; Trained Drivers&nbsp;</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All our drivers are trained, experienced, and punctual. They handle every aspect of the trip professionally, making sure your door-to-door journey is worry-free.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. Real-Time Tracking and Scheduling</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Each ride is monitored for punctuality and safety. You can track your ride and be confident that your pickup and drop-off happen exactly as scheduled.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:16pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How Does Door-to-Door Service Work?</h2><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Booking your door-to-door ride is quick and simple. Use our online quote section to select your pickup and drop-off locations, date, and time. Once confirmed, a professional driver will arrive promptly at your location. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">During the journey, our drivers ensure a safe and comfortable ride, following traffic regulations and maintaining high standards of professionalism. Every trip is tracked for safety and reliability, giving you confidence from start to finish. Whether it’s a daily commute, airport transfer, or special event, Door-to-Door Service makes every journey easy, convenient, and stress-free.

We pick you up and drop you exactly where you need to go, providing convenient, reliable travel from start to finish.

Door-to-Door Shuttle Service

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ridepool’s professional chauffeur service offers a premium travel experience designed for comfort, reliability, and style. Whether you’re heading to an event, a business meeting, need airport transfers, or simply prefer a stress-free ride, our chauffeurs ensure every journey feels effortless. With a focus on punctuality and professionalism, you’ll always arrive on time and at ease. Every driver is trained to deliver exceptional service, maintain discretion, and prioritize your comfort. It’s more than just a ride; it’s a refined travel experience built around your expectations.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:16pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">H2: Key Features / Benefits Section</h2><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our professional chauffeur service ensures every ride is safe, comfortable, and on time. Here are the key features that make our service stand out:<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. Highly Trained and Professional Drivers</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our chauffeurs are carefully selected and trained to provide exceptional service and safety. They understand the importance of punctuality and discretion, ensuring your journey is smooth and worry-free. With extensive local knowledge, they navigate efficiently and handle every detail so you can simply relax and enjoy the ride.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. Luxury Vehicles for Every Occasion</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ride in comfort and style with our range of premium vehicles. Whether it’s an airport transfer, corporate event, or special occasion, we have the perfect car for your needs. Each vehicle is properly maintained, providing a clean, quiet, and comfortable space for every passenger.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. Personalized Travel Experience</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We understand that every traveler has unique needs. Our chauffeurs tailor each trip according to your preferences, from route selection to in-car comfort settings. Whether you prefer a peaceful ride or light conversation, your journey is customized for you.<h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. Reliable, On-Time Service</h3><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Every ride is safe, punctual, and hassle-free. Our chauffeurs ensure you arrive on time while maintaining the highest safety standards. You can relax knowing your journey will be smooth and dependable.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:16pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How does Professional Chauffeurs Service Work?&nbsp;</h2><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Booking your chauffeur is quick and simple. You can reserve your ride online or through our support team, choosing your preferred vehicle and schedule. Once confirmed, your chauffeur will arrive promptly at your chosen location, ready to assist you from start to finish. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">During the trip, our drivers maintain the highest standards of professionalism, opening doors, helping with luggage, and ensuring you’re comfortable throughout. Each ride is tracked for safety and reliability, giving you complete peace of mind. Whether it’s a short trip across town or a full-day booking, we make every journey smooth, comfortable, and on time.

Our experienced chauffeurs ensure safe, punctual, and courteous rides, making every journey comfortable while maintaining the highest standards of professionalism

Professional Chauffeurs Service

1. Privacy Policy for
 RidePool.com.au

Effective Date: 2024

1.1 Introduction

Welcome to RidePool.com.au. We
 value your privacy and are committed to protecting your personal information.
 This Privacy Policy outlines how we collect, use, and safeguard your data when
 you use our services.

1.2 Information We Collect

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Personal Information:&nbsp;Name, email
 address, phone number, payment information, and ride history.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Location Data:&nbsp;Real-time location data
 to provide ride services.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Usage Data:&nbsp;Information about how you
 use our app and services.</li>
</ul>

1.3 How We Use Your
 Information

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Service Delivery:&nbsp;To provide and
 improve our rideshare services.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Communication:&nbsp;To send you updates,
 notifications, and promotional materials.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Safety and Security:&nbsp;To ensure the
 safety of our users and drivers.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Legal Compliance:&nbsp;To comply with legal
 obligations and resolve disputes.</li>
</ul>

1.4 Data Sharing and
 Disclosure

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">With Service Providers:&nbsp;We may share
 your information with third-party service providers who assist us in
 delivering our services.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">For Legal Reasons:&nbsp;We may disclose your
 information if required by law or to protect our rights and safety.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">With Your Consent:&nbsp;We will share your
 information with third parties when you have given us explicit consent.</li>
</ul>

1.5 Data Security

We implement industry-standard
 security measures to protect your data from unauthorized access, alteration, or
 disclosure.

1.6 Your Rights

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Access and Correction:&nbsp;You can access
 and update your personal information through your account settings.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Data Deletion:&nbsp;You can request the
 deletion of your account and personal data.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Opt-Out:&nbsp;You can opt-out of receiving
 promotional communications from us.</li>
</ul>

1.7 Changes to This Policy

We may update this Privacy Policy
 from time to time. We will notify you of any significant changes by posting the
 new policy on our website and app.

1.8 Contact Us

If you have any questions or
 concerns about this Privacy Policy, please contact us at support@ridepool.com.au.

&nbsp;

2. Refund Policy for RidePool.com.au

At ridepool.com.au, we strive to
 provide the best possible service to our customers. We understand that
 sometimes plans change, and you may need to cancel or modify your booking. Our
 refund policy is designed to be fair and transparent.

2.1 Cancellation Policy

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Cancellations Made 24 Hours Before the
 Scheduled Pickup Time: Full refund.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Cancellations Made Less Than 24 Hours Before
 the Scheduled Pickup Time: 50% refund.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 No-Show: No refund.

2.2 Modification Policy

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Modifications Made 24 Hours Before the
 Scheduled Pickup Time: No additional charges.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Modifications Made Less Than 24 Hours Before
 the Scheduled Pickup Time: Subject to availability and may incur additional
 charges.

2.3 Refund Process

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 To request a refund, please contact our customer
 service team at <a href="mailto:support@ridepool.com.au" style="color: rgb(5, 99, 193); text-decoration: underline;">support@ridepool.com.au</a>
 or 0458967444.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Refunds will be processed within 7-10 business
 days after the cancellation request is received.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Refunds will be issued to the original payment
 method used at the time of booking.

2.4 Non-Refundable Services

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Any additional services or special requests that
 incur extra charges are non-refundable.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Promotional or discounted bookings are
 non-refundable.

2.5 Contact Us

If you have any questions or need
 assistance with your booking, please contact our customer service team at <a href="mailto:support@ridepool.com.au" style="color: rgb(5, 99, 193); text-decoration: underline;">support@ridepool.com.au</a>, 0458967444.
 We are here to help!

&nbsp;

Privacy Policy

We offer a Luxurious, Convenient and Seamless transfer service.

Premium Private Transfer

Choose from our wide range of luxury cars for your journey.

Browse our fleet

Pick your preferred vehicle and travel dates quickly and easily.

Select your car and dates

Confirm your ride with our secure and fast online booking system.

Complete your booking

Enjoy a smooth, punctual pickup at your chosen location every time.

Pick up

Dependable service that guarantees timely arrivals for a smooth and stress-free travel experience.

Let us share some compelling reasons why you should choose RidePool for your private transfer services:

Reliability and Punctuality

Tailored travel experiences designed to match your unique preferences, schedule, and comfort needs

Easy booking with multiple options that adapt to your plans, timing, and travel changes.

Flexible Booking Options

Clear, upfront pricing with no hidden charges, so you always know what you pay for.

Private Transfer Service

CHOOSE YOUR VEHICLE NOW

Why Choose Us

Easy Steps To Book

Browse our fleet

Select your car and dates

Complete your booking

Pick up

Riding Resources